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P185S Week 3 Message Board – Electronic Monitoring
What do you think about the electronic monitoring of employee performance – such as when customer service calls are monitored and randomly listened to by supervisors as a way to evaluate employee’s performance? What are the advantages and disadvantages of this (from an employee’s perspective and from an employer’s perspective)? What are some other ways (other than recording customer service calls) that an employer could electronically monitor an employee’s performance? At what point does this kind of monitoring invade the employee’s privacy and/or infringe on his/her sense of autonomy or creativity?