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Discussion 6 : Customer Service
Discussion 6 : Customer Service
A company’s competitive standing is influenced by public perception, and this perception is formed through customer experiences. If their expectations, both large and small, are met in a timely fashion, then they will remain loyal and continue to partake in the offered services. However, before companies can evaluate themselves on whether or not they provide excellent service, they must first identify the qualities that define a valued customer service plan. As a manager, which strategies can you implement throughout your company to ascertain whether or not the processes and methods properly meet customer expectations?