ASSIGNMENT – Chapter 3 Key Terms and Concepts

Define the following Key Terms and answer the following Concepts:

analytical listening, counterfeit question, critical listening, mindful listening, mindless listening, paraphrasing, relational listening, sincere question, and task-oriented listening

1. Describe how effective listening can contribute to your career success, and how false assumptions about listening could impede your career.
2. Identify three major barriers to listening effectively, and outline strategies for overcoming each barrier.
3. Analyze your listening style(s), and explain how you might use this knowledge to understand others better.
4. What are the six guidelines for listening to understand and be able to create appropriate paraphrasing responses in given situations?
5. Evaluate the various listening approaches you could use in a specific situation and describe the best approach to accomplish your goals and enhance your career relationships with others.

ASSIGNMENT – Chapter 3 Key Terms and Concepts Answer

• analytical listening – ability to understand what the message is not only through spoken words but also the feeling and emotion of the speaker
• counterfeit question – questions that disguise the speaker’s true motives, which do not include a genuine desire to understand the other person
• critical listening – process for understanding what is said and evaluating, judging, and forming an opinion on what you hear
• mindful listening – way of listening without judgment, criticism or interruption
• mindless listening – routine listening, when a person doesn’t focus 100% on what is said; he only keeps the general track of it