ASSIGNMENT – Chapter 5 Key Terms and Concepts

Define the following Key Terms and answer the following Concepts:

Compromise, descriptive statement, emotional intelligence, hostile work environment, “I” language, incivility, lose–lose approach, negotiation, organizational climate, problem-oriented messages, social intelligence, win–lose approach, win–win approach, workplace bullying, workplace dignity and “you” language.

1. List the important guidelines for giving effective praise, raising difficult issues, and offering and responding to criticism in a nondefensive manner.
2. Explain communication behaviors that exacerbate and alleviate workplace incivility and bullying.
3. Identify and give examples of key issues that underlie workplace conflicts.
4. Identify five approaches to conflicts, explain the advantages and disadvantages of each in specific situations, and predict likely consequences of each style in those situations.
5. How can you plan for and conduct a work-related negotiations.

ASSIGNMENT – Chapter 5 Key Terms and Concepts Answer 

• Compromise – defined as making a concession or giving something up in order to reach a happy medium
• descriptive statement – statement that only describes what is and adds nothing that one can’t describe through their five main senses
• emotional intelligence – the ability to understand, use, and manage your own emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges and defuse conflict