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Chapter 1 Assignment
1. Match the value chain activity in the left column with the scenario in the right column.
| Value Chain Activity | Scenario | |
| 1 | Service Activities | |
| 2 | Inbound Logistics | |
| 3 | Marketing and Sales Activities | |
| 4. | Firm Infrastructure | |
| 5 | Human Resource Management | |
| 6 | Technology | |
| 7 | Procurement | |
| 8. | Outbound Logicstics | |
| 9. | Operations |
2. Ingersoll Rand operates as a manufacturer in four segments: Air Conditioning Systems and Services, Climate Control Technologies, Industrial Technologies, and Security Technologies. It installed an Oracle enterprise system, a supply chain system, and a customer relationship management system. The company’s financial results are provided. (Source: http://www.ediguys.net/pages/SCIS/ingersoll-rand-siebel-casestudy.pdf)
Required:
Select the options from the list that explain how the three systems (enterprise system, supply chain system, and customer relationship management system) affected the financial results and created value for the firm
| Financial Result | Explanation | |
| 1 | Decreased direct product costs by 11 percent | |
| 2 | Increased labor productivity by 16 percent | |
| 3 | Increased inventory turns by four times | |
| 4. | Decreased order processing time by 90 percent and decreased implementation time by 40 percent | |
| 5 | Ensured minimal business disruption | |
| 6 | Streamlined three customer centers to one |
3. Required:
Accountants have four potential roles in accounting information systems: user, manager, designer, and evaluator. Match the specific accounting role to the activity performed.
| Activity | Accounting Role | |
| 1 | Controller meeting with the systems analyst to ensure accounting information system is able to accurately capture information to meet regulatory requirements | |
| 2 | Cost accountant gathering data for factory overhead allocations from the accounting information system | |
| 3 | IT auditor testing the systems to assess the internal controls of the accounting information system | |
| 4. | CFO plans staffing to effectively direct and lead accounting information system |
4.
Required:
Which firm information system (customer relationship management, enterprise system, supply chain) would address each of the following questions?
| Questions | Information System |
| What is the value of fixed assets (property, plant, and equipment) on the balance sheet | |
| How much does Boeing owe General Electric for its turbine engines? | |
| When will the shampoo products from Procter & Gamble arrive at the Walmart distribution center? | |
| Which customers should we no longer sell to due to poor credit | |
| When was the depreciation adjusting journal entry made? | |
| How long does it take Microsoft to get electronic parts from Taiwan? | |
| Who is Apple’s most profitable customer? | |
| What is the salary of the web page designers most recently hired at Ebay? |
5.
Required:
Identify the certification required to address each of the following questions/tasks, including Certified Internal Auditor (CIA), Certified Public Accountant (CPA), Certified Information Technology Professional (CITP), and Certified Information Systems Auditor (CISA).
| Questions | Information System |
| Who helps determine if the internal controls are designed properly and working? | |
| Who helps an individual file taxes with the iRS? | |
| Who performs IT audits for PwC (a Big 4 auditor)? | |
| Who designs a more efficient financial reporting system? | |
| Who looks for fraudulent financial transactions and works for the audit committee? | |
| Who performs an external audit for a company before filing with the Securities and Exchange Commission? | |
| Who helps design and implement a financial reporting system be done without paper? | |
| Who evaluates whether there is a threat of a cybersecurity breach to the financial reporting system of a company it is auditing? |
Chapter 1 Assignment Answers
Ingersoll Rand operates as a manufacturer in four segments: Air Conditioning Systems and Services, Climate Control Technologies, Industrial Technologies, and Security Technologies. It installed an Oracle enterprise system, a supply chain system, and a customer relationship management system. The company’s financial results are provided. (Source: http://www.ediguys.net/pages/SCIS/ingersoll-rand-siebel-casestudy.pdf)