There are several KPIs or key performance indicators that businesses use to determine and assess the work and operation of businesses based their respective organizational objectives (Parmenter, 2020). KPIs are used to measure whether the organization is successful at meeting their targets. There are two kinds of KPIs that can be used by organizations—high level KPIs and low level KPIs. High-level KPIs are concentrated on the overall performance of the company, while low-level KPIs are focused on departmental accomplishments.

In the case of St. Andrew’s War Memorial Hospital, the management is experiencing problems related to patient flow, particularly related to processing time, resource use, costs, and patient outcome. The management decided to adopt the BPM Lifecycle reference framework, which focuses on process-oriented data-mining technique. In order to gauge the effectiveness of this system, SAWMH management can use the following low-level key performance indicators (KPIs).