Discussion 6 : Customer Service

A company’s competitive standing is influenced by public perception, and this perception is formed through customer experiences. If their expectations, both large and small, are met in a timely fashion, then they will remain loyal and continue to partake in the offered services. However, before companies can evaluate themselves on whether or not they provide excellent service, they must first identify the qualities that define a valued customer service plan. As a manager, which strategies can you implement throughout your company to ascertain whether or not the processes and methods properly meet customer expectations?

Discussion 6 : Customer Service Answer

Success in every company relies on how the customers are satisfied with the products or services that they have offered. Companies must not overlook the most important aspect of the organization which is customer satisfaction. Suitable strategies must be created to fulfill this particular objective. Initially, it is important to know who patronized your products or services. It is necessary to understand some information like gender, age, location, and interest of every customer. It is useful for the company to find out what kind of needs the customers are looking for. These details will determine what approach and strategies will be used to meet those specific needs