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ASSIGNMENT – Chapter 5 Key Terms and Concepts
ASSIGNMENT – Chapter 5 Key Terms and Concepts
Define the following Key Terms and answer the following Concepts:
Compromise, descriptive statement, emotional intelligence, hostile work environment, “I” language, incivility, lose–lose approach, negotiation, organizational climate, problem-oriented messages, social intelligence, win–lose approach, win–win approach, workplace bullying, workplace dignity and “you” language.
- List the important guidelines for giving effective praise, raising difficult issues, and offering and responding to criticism in a nondefensive manner.
- Explain communication behaviors that exacerbate and alleviate workplace incivility and bullying.
- Identify and give examples of key issues that underlie workplace conflicts.
- Identify five approaches to conflicts, explain the advantages and disadvantages of each in specific situations, and predict likely consequences of each style in those situations.
- How can you plan for and conduct a work-related negotiations.