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ASSIGNMENT – Chapter 4 Key Terms and Concepts
ASSIGNMENT – Chapter 4 Key Terms and Concepts
Define the following Key Terms and answer the following Concepts:
biased language, disfluency, equivocal terms, genderlects, high-level abstractions, immediacy, jargon, low-level abstractions, nonverbal communication, paralanguage, rapport talk, relative words, report talk, self-monitoring and trigger words.
- Describe business situations in which ambiguous or specific language is preferable, giving an example of each type of statement.
- Define, identify, and remedy examples of each type of inflammatory language described in this chapter.
- Apply concepts of powerful and positive language to specific examples from your career field.
- Describe how you can apply the information on nonverbal behavior in this chapter to your own career.
- Define and give examples of seven categories of nonverbal behavior and summarize the importance of each in a specific organization or career field.