ASSIGNMENT – Chapter 4 Key Terms and Concepts

Define the following Key Terms and answer the following Concepts:

biased language, disfluency, equivocal terms, genderlects, high-level abstractions, immediacy, jargon, low-level abstractions, nonverbal communication, paralanguage, rapport talk, relative words, report talk, self-monitoring and trigger words.

1. Describe business situations in which ambiguous or specific language is preferable, giving an example of each type of statement.
2. Define, identify, and remedy examples of each type of inflammatory language described in this chapter.
3. Apply concepts of powerful and positive language to specific examples from your career field.
4. Describe how you can apply the information on nonverbal behavior in this chapter to your own career.
5. Define and give examples of seven categories of nonverbal behavior and summarize the importance of each in a specific organization or career field.

ASSIGNMENT – Chapter 4 Key Terms and Concepts Answer

• biased language – words and phrases that are considered prejudiced, offensive, and hurtful
• disfluency – interruptions in the regular flow of speech, such as using uh and um, pausing silently, repeating words, or interrupting oneself to correct something said previously
• equivocal terms – it signifies more than one concept, and thus corresponds to more than one definition