What else might Donna have done to resolve this situation? 

To what extent was the use of deception appropriate or inappropriate? Why?

Upon viewing the case, both sides are in the wrong as both try to deceive one another. For Donna, she deceived the cable company because she impersonated her aunt to resolve the conflict. This is both ethical impermissible and is illegal. On the other hand, the cable company tried to deceive Donna by asking to speak to her aunt, knowing that Donna already has special powers of